Returns & Exchanges

At The Melting Shack LTD, we strive for perfection in every bite, but due to the perishable nature of our food products, we can only accept returns on items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a resolution for any quality issues.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged product and the original packaging as soon as you receive your order.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos attached.

• 3.
  Assessment

  Our quality control team will review your claim within 48 hours to determine if a replacement or refund is applicable.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement immediately or process a full refund to your original payment method.