Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of your food during transit?
All orders from The Melting Shack LTD are packed in temperature-controlled, insulated packaging with food-grade gel packs to ensure your items arrive fresh and at the perfect temperature.
When can I expect my order to arrive?
We typically process orders within 1-2 business days. Once shipped, standard delivery takes 2-4 business days, while express options are available at checkout for next-day delivery.
Do you cater to specific dietary requirements or allergies?
We provide a full list of ingredients and allergens for every product on our website. However, please note that our kitchen handles nuts, dairy, and gluten, so cross-contamination is possible.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the mainland UK to ensure our food products maintain their quality and safety standards during the shortest possible transit time.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.